Introduction & scope
9xo ("we", "platform") takes your personal privacy seriously. This Privacy Policy explains what information we collect from 9xo.vin users ("you", "members"), how we use it, and how we keep it secure.
This policy has been drafted in accordance with international data protection laws and standards. 9xo believes your data belongs to you — we use it only to the extent necessary to provide you with our services.
This Privacy Policy applies to all 9xo.vin services, the mobile browser version, and any related services.
What information do we collect?
9xo collects various types of information, which can be grouped into three main categories:
| Data type | Example | Purpose of collection |
|---|---|---|
| Identity information | Full name, date of birth, national ID number | Age verification & KYC process |
| Contact information | Email address, phone number, physical address | Account Management & Communications |
| Financial Information | Bank account number, mobile banking number | Payment processing |
| Technical information | IP address, device information, browser type | Security & fraud prevention |
| Usage data | Gaming history, login times, preferred games | Experience Enhancement & Personalization |
We only collect information that is genuinely necessary to provide our services. It is our policy not to collect anything beyond that.
How is your information used?
9xo uses your information solely for the following purposes:
- Account Management: For registration, login, profile updates, and password recovery.
- Payment processing: To process deposits and withdrawals and verify transactions.
- Customer support: To respond to your questions, complaints, or requests.
- Security assurance: To prevent fraudulent activity, money laundering, and unauthorized access.
- Legal Obligations: To comply with applicable laws and regulations.
- Service improvement: To personalize your gaming experience and improve the platform.
- Relevant communications: To keep you informed about bonuses, promotions, and important updates (you can opt out at any time).
Security measures
9xo employs industry-leading technology to protect your data. The core layers of our security framework are:
- SSL/TLS Encryption: All communication between your browser and 9xo servers is secured with 256-bit SSL encryption.
- Data encryption: Sensitive stored data (such as passwords) is kept in hashed and encrypted form.
- Two-factor authentication (2FA): Option to enable 2FA for an additional layer of security at login.
- Firewall & intrusion detection: Advanced firewall technology to prevent unauthorized access.
- Regular security audits: Third-party experts regularly review our systems.
- Limited Access Policy: Only authorized personnel have access to specific data.
Cookie Policy
9xo uses cookies on its website. Cookies are small text files stored in your browser that help the platform function more effectively.
- Essential cookies: Required to maintain your login session and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferences (language, theme). These are optional.
- Analytics cookies: Collects anonymous usage statistics to help us understand how the platform is used. These are optional.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality.
Your Rights
You have the following rights regarding your data at 9xo:
Right to access data
You may request to know what information we hold about you.
Right to rectification
You may request corrections to any inaccurate or incomplete information.
Right to erasure
In certain circumstances, you may request the deletion of your data (unless retention is required by law).
Right to object to processing
You may object to marketing communications or specific uses of your data.
Right to data portability
You may request your data in a portable format (CSV, JSON).
Child protection policy
9xo strictly does not provide services to anyone under the age of 18. We never knowingly collect information from minors.
If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed.
How long is data retained?
Different types of information are retained for different periods at 9xo:
- Account Information: For the duration your account is active and for 5–7 years after closure, as required by law.
- Transaction records: Typically 7 years, in compliance with financial regulations.
- Gaming log: 3–6 months for technical troubleshooting and dispute resolution.
- Communication records: Support history is retained for up to 2 years.
- Cookie Information: 30 days to 1 year, depending on the type.
Once the designated retention period expires, data is securely deleted or anonymized.
Policy updates & contact
9xo may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or through a platform notification.
Each update will change the "Last Updated" date at the top of the page. We recommend checking this page regularly.
For any questions about this Privacy Policy or your personal data, please contact us:
9xo's Core Privacy Principles
Zero data sales policy
9xo never sells your data. No information is passed to advertisers or data brokers.
Military-Grade Encryption
All your data is protected with 256-bit SSL encryption — bank-grade security.
Full Transparency
What is collected, why it is collected, and how it is used — all communicated openly and clearly.
Your Control
View, correct, or delete your data — it's entirely in your hands. You can submit a request at any time.
Regular audits
Independent third parties regularly audit 9xo's data protection measures to ensure security.
Quick response
We are committed to responding to all privacy-related requests within 48 hours.
FAQ — Privacy
Your Privacy is Protected — Join with Peace of Mind
Your data is completely safe at 9xo. Join today with full confidence in our transparent policies and robust security measures.